Delivery Information

Delivery Information

Our first class delivery service is free to all mainland UK residents, regardless of your location. From Land’s End to John O’Groats, if you’re connected to the mainland by road then we will deliver to you. We’re not the only furniture retailer to offer free delivery, far from it. Other retailers simply inflate the price of their furniture to accommodate this service. We might just be the only furniture retailer in the UK to keep our delivery free whilst keeping prices so low. Please note that we are unable to deliver to destinations that can only be reached by sea, including Northern Ireland as we are based in Peterborough. We are always willing to deliver to your nearest mainland port however it is then your responsibility to ensure that the items arrive safely with you. There are three levels of delivery and it’s fairly straightforward:-


Small Item Next Day Delivery

If you order a single item and it’s relatively small such as a Bedside Table or Telephone Table you may be eligible for next day delivery. If you order before midday we’ll endeavour to send these out the same day with the intention of it being delivered the following day. If the order is placed after midday it may have to wait until the following day. On each product page you will find delivery details unique to each product, including some information about whether the item can be delivered the next day or not. These deliveries will be made by either Interlink or Parcelforce. On the morning of delivery you will receive an email and text message from the delivery company advising a one-hour time slot for the delivery.


Standard 2-Man Delivery

If you order multiple items and the value is less than £1,000 you’ll receive our Standard 2 Man Delivery service. Don’t worry, we don’t just put the item on your doorstep and walk off, we will take the item to the room of your choice to save you the hassle. The lead time for our 2 Man Service for the majority of the UK is 5-10 days with 95% of our deliveries being completed in less than 1 week. Once receiving your order we will be in touch within 24 hours to provide an approximate delivery date.


White Glove Delivery Upgrade

Our white glove delivery is the all-singing, all-dancing delivery option. With our White Glove Delivery option the items will be taken to the room of your choice, they’ll be unpacked and assembled if any of the items on your order require it. The world today is such a busy place, whilst you may have the ability to assemble a bed or a wardrobe, you may not have the time. Maybe you just can’t do it on your own, this is where the White Glove Delivery comes into its own. To take advantage of this option you must call us and you will be required to pay a small fee of £30. However, if you have spent over £1,000 on a single order we’ll automatically upgrade you to this delivery option free of charge as a thank you. Please be aware that we only accept returns if the original packaging is retained. As a result, you can either opt to keep the boxes that the furniture is delivered in incase you wish to return it within 14 days, or alternatively we can take away the packaging on the understanding that you are happy with the furniture you've received and don't wish to return it.